Refund policy

Overview:

At The Anime Merch, we prioritize customer satisfaction and aim to provide high-quality products. Due to the nature of our merchandise, we do not accept returns. All sales are final.

Refunds are only issued for items that arrive damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receipt at theanimemerchh@gmail.com with your order number, a description of the issue, and photos of the damaged or defective item.

*A recording of the opening of the package is required for a refund. 

We do not offer exchanges. If you receive a damaged or defective item, we will issue a refund as outlined above.

Damaged or Defective Items:

To process a refund for a damaged or defective item, please follow these steps:

1. Contact us at theanimemerchh@gmail.com within 7 days of receipt.

2. Provide your order number, a description of the issue, and photos of the damaged or defective item.

3. Provide a recording of the opening of the package is required for a refund. 

4. Our team will review your request and, if approved, issue a refund to your original method of payment.

Contact Us:

If you have any questions about our Return and Refund Policy, please get in touch with us at:

Email: theanimemerchh@gmail.com

This policy ensures clarity for your customers while maintaining your no-returns policy. Let me know if you need any further adjustments!